Items are usually shipped the same or next business day (Monday - Friday) via USPS First Class Mail or USPS Priority Mail after receipt of cleared payment. Items in the online product catalog are in stock, or on the way from our supplier (unless otherwise noted), but if there is an unexpected out of stock or shortage issue, we will attempt to contact you prior to shipping your order. Sometimes suppliers short us, or goods turn out to be flawed, so it happens. All international package shipped with insurance. In the rare event of package loss or damage, thank you for helping us file the needed documentation with the carrier. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser. We will ship the package according to your paypal address. We are not responsilble for the loss or damage due to incorrect shipping address.
Return & exchange policy:
If you're not satisfied with your purchase or anthing wrong with your order, please contact us for return, exchange or replacement authorization within 7 days after receipt. Please return it in original condition within 2 days. Outgoing shipping is not refundable. 20% restocking fee or cancellation fee will be charged. If the order qualified for free shipping, our shipping cost will be deducted from refund amount. We will issue refund to your original payment account after we receive the items. The custom designed/made order is non-refundable.
If you have any questions, please let us know!
Your feedback is very important to us. We really appreciate it!